Privacy Policy

Information transmitted over the Internet is inherently insecure. However, any information you provide to OnePath will be kept strictly confidential and will be securely held by OnePath. You have a right to access this information by inquiring directly with OnePath and you may also request that it be corrected. A fee may be payable.

OnePath may use this information to:

  • consider your application for facilities, products or services, or our relationship with you
  • administer, manage and monitor any facilities, products or services provided to you
  • conduct market research, data processing, data matching and statistical analysis
  • comply with any laws or regulatory requirements in New Zealand or overseas applying to OnePath or its related companies, or applying to the facilities, products or services OnePath or its related companies provide to you
  • unless you disagree, provide you with information about other facilities, products or services including select third party products or services.

OnePath may disclose information about you to its related companies, agents, contractors, any government authority in New Zealand or overseas for the above purposes.

OnePath may use your personal information for statistical purposes or for the purpose of data matching, and in doing so may collect information about you. 'Data matching' is the process of comparing your personal information with publicly available information and/or with information held by a reputable entity OnePath has an ongoing relationship with in order to better enable us to carry out any of the above purposes.

OnePath may disclose your information to carefully selected third parties for the purposes of data matching, provided those third parties are subject to an obligation of confidentiality.

OnePath may obtain information and make such enquiries about you, as OnePath may consider warranted, from any source including credit reference agencies for the above purpose.

OnePath may disclose information about you to credit reference agencies for the purpose of obtaining credit reports on you. Those credit reference agencies may retain that information and provide it to their customers who use their credit reporting services. If you default in any obligations to OnePath, then OnePath may disclose information about you to credit reference or debt recovery agencies and it may be retained by them. Those agencies may provide that information to their customers who use their credit reporting services.

OnePath's security standards are maintained and technology regularly updated to provide protection for the information we hold. OnePath does not sell, publish or give away your information.

Certain laws in New Zealand and overseas require OnePath to disclose your information on request, for example the Tax Administration Act 1994. If OnePath receives a request from certain agencies to release your information, OnePath may not be able to tell you that the request has been received. OnePath may also disclose information to the police, regulatory bodies, certain government agencies or other financial institutions where OnePath reasonably believes that the disclosure will assist in the investigation, detection and/or prevention of fraud or other criminal offences, such as money laundering. OnePath are subject to anti-money laundering and countering financing of terrorism legislation in force in New Zealand, Australia and other countries. You agree to provide all information to OnePath which it reasonably requires to comply with these laws. Anti-money laundering and countering financing of terrorism legislation in force in New Zealand, Australia and other countries may also prohibit us from entering or concluding transactions which involve certain countries, persons or entities. As a result, you agree that OnePath may:

  • delay or block any transaction, or refuse to pay any money, without incurring any liability
  • disclose information concerning you or the transaction to the New Zealand Police or the Australian Federal Police or any relevant authority in any country in order to ascertain whether the laws in that country apply to a transaction or otherwise in compliance with those laws that aim to prevent and detect terrorist financing or money laundering, in the reasonable belief that the transaction may contravene those laws, and OnePath will not incur any liability to you as a result of that action.

In this section, "money laundering" _includes any dealing with the proceeds of criminal activity and any dealing with funds or _assets of any person or entity suspected of involvement in terrorism or any terrorist act.

Any personal information that you provide to OnePath will be held by OnePath at 12 - 14 Northcroft Street, Takapuna, Auckland, New Zealand. If you are an individual, you have rights of access to and correction of personal information that OnePath holds. If you have any questions about this privacy statement or would like to access, correct and/or change the information collected at any time, please contact OnePath by sending an email to or calling 0508 464 999.

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