Making a claim


We've been paying claims for over 13 years and throughout this time we have remained committed to our philosophy to do what's right for our customers every time. That means we look for ways to pay claims - not how to get out of paying claims.

Here's what to do if you need to make a claim:

  1. Phone your adviser to let them know about your claim. They will work with you to get your claim paid as soon as possible.
  2. Or follow the instructions below and download the relevant claim form(s).
  3. Return everything to us as quickly as you can by email, fax or post.
    1. E
      F 0508 464 666
    2. Our mailing address is: OnePath Life (NZ) Ltd, Private Bag 92131, Victoria Street West, Auckland 1142.
  4. Depending on the type of claim you are making we may need additional information from a third party e.g. your doctor. Your completed claim form gives us permission to request this information. If we need to do this we will let you know.
  5. Once we have received everything we need we will make a decision about your claim and inform you immediately.

If you have any questions please contact our Claims team on 0508 464 999.

Claim forms and "How to" guides below

Below we have listed the main insurance products that we receive claims for. If the insurance product you want to claim for is not listed below please give us a call on 0508 464 999 and we will let you know what you need to do.

For some of our insurance products we have "How to" guides to help you understand how your claim will be processed. For the remaining insurance products we have listed the extra requirements we need along with the claim form.

Providing a certified copy -  There are a number of people you can ask to certify your documents: your adviser, doctor, lawyer or a Justice of the Peace (JP). They need to sight the original document and sign each page to certify that it is the same as the original.

For customers already on claim here are the monthly forms that you and your doctor need to complete:

Click here to download the
Medical update form.
 (to be completed by your doctor)

Click here to download the
Individual update form.
 (to be completed by your doctor)

Want to know more or find an adviser?

Email us

Call 0508 464 999