We've been paying claims for over 13 years and throughout this time we have remained committed to our philosophy to do what's right for our customers every time. That means we look for ways to pay claims - not how to get out of paying claims.
Here's what to do if you need to make a claim:
If you have any questions please contact our Claims team on 0508 464 999.
Claim forms and "How to" guides below
Below we have listed the main insurance products that we receive claims for. If the insurance product you want to claim for is not listed below please give us a call on 0508 464 999 and we will let you know what you need to do.
For some of our insurance products we have "How to" guides to help you understand how your claim will be processed. For the remaining insurance products we have listed the extra requirements we need along with the claim form.
Providing a certified copy - There are a number of people you can ask to certify your documents: your adviser, doctor, lawyer or a Justice of the Peace (JP). They need to sight the original document and sign each page to certify that it is the same as the original.
For customers already on claim here are the monthly forms that you and your doctor need to complete: