Contact Us

Thank you for your interest in OnePath. If you have a question or comment and would like to contact us, please contact the relevant OnePath team by telephone, email or in writing, as follows:

Life Insurance - Contact Centre

ANZ Insurances

Investment & KiwiSaver - Client Services

OnePath Life (NZ) Limited
12 - 14 Northcroft Street, Takapuna, Auckland 0622
Private Bag 92131, Victoria Street West, Auckland 1142

T 04 472 8081 or 0508 464 999 (toll free)
F 09 250 7664 or 0508 464 777 (toll free)

ANZ Insurance
Level 11, 170  Featherston Street, Wellington 6021
PO Box 787, Wellington 6140

Customer Care, Claims and general enquiries:
T 04 498 9890 or 0800 658 585 (toll free)
F 04 498 9880 or 0800 100 520 (toll free)

New Business and Underwriting:
T 0800 636 644 (toll free)
F 04 498 9880 or 0800 100 520 (toll free)

ANZ New Zealand Investments Ltd
ANZ Centre, 23-29 Albert Street, Auckland
PO Box 7149, Wellesley Street, Auckland 1141

T 09 356 4000 or 0800 736 034 (toll free)
F 09 356 4005 or 0800 425 737 (toll free)

What do I do if I have a problem with OnePath?

Try us first

If you have any problems with OnePath please let us know. We’re committed to resolving your problem or complaint as quickly as possible. Contact us using the details listed above.

The Insurance and Financial Services Ombudsman Scheme

If you feel we haven’t resolved your complaint satisfactorily, you can seek independent assistance from the Insurance and Financial Services Ombudsman Scheme (IFSO Scheme). Please note that before making a complaint to the IFSO Scheme, you first need to go through OnePath's internal complaints process.

The IFSO Scheme can help customers resolve concerns and disputes with their insurer or financial service provider, free of charge.

For more information about the Insurance and Financial Services Ombudsman Scheme, visit their website or phone 0800 888 202.


Want to know more or find an adviser?

Email us

Call 0508 464 999