When can I call Client Services?
What is an IRD number?
Why can't I log in to the OnePath website?
Why do I need to register?
How will I know if my registration is successful?
I have already registered but I can’t login?
How long does the password have to be?
I have changed my email address, what do I do?
I have a problem connecting to the internet, what do I do?
What is JavaScript?
What are protocols SSL 2.0 and 3.0?
Is it safe to enable SSL 2.0 and 3.0 on my browser?
When can I call the Client Services?
OnePath Client Services can be contacted Monday to Friday (except national public holidays), between the hours of 8:00am and 6:00pm.
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What is an IRD number?
An IRD number is a unique number issued to you by Inland Revenue. Your number will be in the range of 10-000-000 to 999-999-999, so some people will have an 8 digit number and others a 9 digit number.
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Why can't I log in to the OnePath website?
You receive the following error message – “Invalid user name or password”.
Re-enter your user name and password. If you still can’t log in, contact OnePath.
You have forgotten your password.
Click on the login button then the link ‘I've forgotten my password’. Fill in your user name and email address and click ‘Submit’. You will be sent an email with your password.
If you can't remember your user name, please email service@onepath.co.nz or phone 0800 737 575.
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Why do I need to register?
If you want to view your account online, you will have to fill in the registration form.
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How will I know if my registration is successful?
You will receive a confirmation message and an email will be sent to your email address immediately after registration.
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I have already registered but I can’t login?
If you are still having problems, please call OnePath Client Services.
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How long does the password have to be?
At least 6 characters (containing letters A-Z uppercase, a-z lowercase and/or numbers 0-9).
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I have changed my email address, what do I do?
If you have changed your email address, you need to call the OnePath Client Services so they can update your details.
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I have a problem connecting to the internet, what do I do?
Call your Internet Service Provider's (e.g. Xtra, Slingshot, Ihug, etc) help line. Unfortunately, OnePath cannot assist you with this type of problem.
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What is JavaScript?
JavaScript is a scripting language that is commonly used to construct web pages. JavaScript is used in a variety of ways to improve the website experience such as validating and allowing interactive content. In order for the website to work correctly then you must make sure JavaScript is enabled in your browser.
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What are protocols SSL 2.0 and 3.0?
These protocols specify whether you want to send and receive secured information through SSL3 (Secured Sockets Layer Level 3), a protocol that is intended to be more secure than SSL2, which is a standard protocol for communicating securely with websites. Disabling it will prevent you from visiting some sites.
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Is it safe to enable SSL 2.0 and 3.0 on my browser?
Yes, it is safe to enable this in your browser.
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