If you want to review your policy or make changes to it, please contact your adviser. You can also contact our Contact Centre team on 0508 464 999 or at insurance@onepath.co.nz.

Here’s what you need to do if any of the following details change:

Change of address

Let us know if you have a new address as it’s really important that we keep in touch with you. So if you’ve moved either complete the freepost change of address form in your policy document, or call us with your new details.

Our contact details are here.

Change of name

Let us know if your name has changed. This will help to speed things up if you ever need to make a claim or amend your policy, as we’ll already know about your new details.

If you change your name by:

• Marriage – please send us your birth and marriage certificate.
• Deed poll – please send us your birth certificate (and marriage certificate where applicable) and the deed poll certificate.
• Marriage dissolution – please send us your birth certificate (and marriage certificate where applicable) and the certificate of dissolution.

We will note the changes and return the documents to you as soon as possible, or alternatively you can send us certified copies of the original documents. There are a number of people you can ask to certify your documents: your adviser, doctor, lawyer or a Justice of the Peace (JP).

Change of bank account /credit card details

If you want to start paying your premiums by direct debit or credit card or change the account that you currently pay from, you will need to let us know. All you need to do is complete the relevant form and post it back to us, or give us a call and we’ll send you the form.

Direct Debit Authority Form
Credit Card Authority Form

Our contact details are here.

You can select your preferred day for your premium to be deducted e.g. you can pay weekly on a Thursday, or on the 3rd of every month, whatever suits you best. Just let us know your preference and we’ll arrange it for you.

You can also pay your premiums half-yearly or annually and receive a 5% premium discount.

What happens if you miss a premium payment?

Don’t worry – we’ll be in touch by letter and phone to work out the best way for us to help you get your regular payments back on track.

What happens if you lose your policy document?

It’s really important to have your policy document at hand, and stored in a safe place. This is because if you ever need to make a claim, we’ll need your original policy document. Your policy document contains all the terms and conditions that are applicable to your individual policy and forms the basis of the legal contract between us and you.

If you have lost or can’t find your policy document, you will need to complete a Loss of Policy Declaration Form and post it back to us. Or give us a call and we’ll send you the form. Please make sure that all policy owners sign the form. There is no charge for the new document.

If you would prefer to receive PathWay by email, please let us know. Either phone us on 0508 464 999 or email us at insurance@onepath.co.nz

To read our latest issue online please click here.  

OnePath policy enhancements

As a valued customer we want to look after you today and in the future. Accordingly, we constantly review our products to ensure that you have the most comprehensive cover available.

Each year we make a number of enhancements across our product range, which we are delighted to pass on to many of our customers – making OnePath's range of cover better than ever.  

Click here to find out about retrospective changes and new options for your cover that came into effect on 1 November 2011.

What happens at claim time?

At OnePath we want you to have comfort in knowing that you will always have the best possible features available from OnePath. This means, that at claim time, you will always be assessed using the best of either the most recent policy wording, and the policy wording provided to you when your policy commenced.

Financial Advisers Act 2008 (FAA) came into effect on 1 July 2011

The purpose of the FAA is to promote the sound and efficient delivery of financial adviser and broking services and to encourage public confidence in the professionalism and integrity of financial advisers and brokers.

The FAA requires financial advisers and brokers to take an appropriate degree of care in providing services to investors and consumers and prohibits certain conduct. It also covers disclosure and competency requirements,  and ensures that financial advisers are held accountable for the services that they give to retail clients and that there are incentives for financial advisers to manage conflicts of interest appropriately.

What does this mean for you?

The FAA covers some of the services that OnePath Life (NZ) Limited may provide to you. ANZ National Bank Limited is a Qualifying Financial Entity (QFE) under the FAA and, together with its associated entities, forms the ANZ New Zealand QFE Group (QFE Group).  This means that we take responsibility for the financial adviser services provided by certain staff within the QFE Group (known as QFE Advisers). It is our priority to ensure that our QFE Advisers have the experience, expertise, and integrity to effectively match our customers to financial products that best meet their individual needs and risk profiles.

Want more information?

OnePath Life (NZ) Limited's QFE disclosure statement provides information about our financial adviser services. It includes information about the types of products and services our QFE Advisers can advise you on, how we get paid, and the process for resolving any issues or complaints you may have.

Please take the time to read this important information, and if you have any questions don’t hesitate to call us on 0508 464 543